Self Service Portal
Logging in to the CMP requires user credentials automatically identifying the end-user company, tenant, available service quota or resource quota. Also being a registered end-user will define which services are available, and which options can be chosen within the service. The HTML5 based self service portal provides a lot of background management functions to manage who can do what in the platform.
Once the user has logged in he/she will see a list of all available Service Requests. The available Service Requests and the options within the Service Request are defined by the Cloud Admin and is specific to tenants and end-users. End users have the ability to filter the Service Catalog to identify the right Service Request and with a simple Double Click Services are selected.
End users can configure the Service Request according to their needs out of an easy to pick and choose list of available options. Hereby end users can not only define the size of the service (CPU, Memory…) but also select from list of available Software Packages (Content) that will be installed and/or select operation specific integrations like Monitoring (Y/N), Backup & Recovery (Y/N), compliance checks (Y/N) etc. The CMP will then install the selected Software packages and install Operation Support Agents where necessary and also configure the OSS System in the background. It is important to mention that the CMP really installs the Software and does not work template based. Hereby all documentation and Integration activities are automated in an end2end process.
The CMP uses a shopping cart to allow end users to select multiple services and the check out the services. Normally these services are related to a business service and/or cost center that can be selected upon checkout. This information is important to generate the relations in the CMDB and important for showback and chargeback functionality. Of course all the fields can be customized to meet the needs of the customers. In the example on the screen end-users can also select a de-provision date where the services will be de-provisioned automatically.
End users as well as tenant managers will get an overview of all provisioned services and their status in the “My Resources” tab. The Services and Servers can be filtered, grouped, sorted and double clicked for a drill down into the details of the Services. End users can also execute Day2 activities on the services from that view.