Integrated Reporting & Dashboards
End users and Tenant Administrators can use the built in dashboard and reporting solution to analyze the service usage and cost. Based on a content rich Data Framework that stores all the relevant data it is an easy task for administrators to create simple and powerful dashboards with drill down capabilities. The information can be grouped, sliced and diced according to the analysis needs. The platform comes with a rich set of built in reports.
Another example of a useful dashboard is the service manager dashboard with some tenant specific graphics about e.g. the resource usage, most relevant Service Requests and a comparison of License vs. usage. The underlying Data Framework provides a lot more data points for additional reports and dashboards.